Frequently Asked Questions
KL International Airport and klia2 are they the same airport?
There are two different Airports; the KL International Airport, which is also known as the Main Terminal for full service airlines and klia2, the low-cost-carrier terminal. klia2 is located less than 2 kilometers away from KLIA, and is connected to KLIA via the Express Rail Link.
Sama-Sama Hotel, Sama-Sama Express and Sama-Sama Express klia2, are they the same hotel? What is the difference?
No, they are not the same Hotel and they are in different locations and have different features.
1. Sama-Sama Hotel is located adjacent to the KL International Airport Main Terminal Building. It is connected by a covered sky bridge and a 24-hour buggy service is provided by the Hotel to and from the Airport. The landside 5-star Hotel features 3 dining options, a landscape outdoor swimming pool, 24-hour fitness centre, sauna, Jacuzzi, massage facilities and a tennis court.
2. Sama-Sama Express KLIA is situated at the Main Terminal, KL International Airport, inside Satellite A building, near Gate C5. The airside hotel is mainly for transit passengers and they do not need to clear the immigration and go through custom for luggage checked.
3. Sama-Sama Express klia2 is located at klia2, a separate terminal dedicated for low cost carrier, it is approximately 2km away from the Main Terminal, KL International Airport. Sama-Sama Express klia2 is located at Level 3 inside the International Departure Hall of klia2. It is mainly for transit passengers.
Where is Sama-Sama Express located in klia2?
We are located at the Satellite Building, at the International Departure Level 3. Hotel guests do not need to clear Malaysian Customs and Immigration if they are on a layover between flights.
Where can I book my accommodation?
Book your stay with us via our website at www.samasamaexpress.com or call our reservation at +603 8775 6600
What are the operation hours of Reservations?
Reservation can be contacted from 0800hrs to 2000hrs 7 days a week
What are the additional charges for extra hours?
The additional hours are charged at RM40+ per hour and it is up to 3 hours only. After 3 hours double rate apply.
Why do I need a boarding pass to check-in the hotel?
The boarding pass is a mandatory requirement since the Hotel is located inside the Departure Hall, Satellite Building KLIA2.
Can I walk-in to the hotel without prior booking?
Yes, but it is subject to room availability.
How are the room rates calculated as my transit is not for a night stay?
We charge based on hours and the minimum stay is 6 hours with no maximum stay hours.
What if I accidentally cleared the Customs and Immigration?
You are advised to make a cancellation on the booking by calling us at +603 8775 6600 and speak to our reception on the cancellation as we not able to give permission for passenger to return back to the satellite area as it is purely handle by Custom and Immigration and Malaysia Aviation Security.
Can my reservations be transferred to Sama-Sama Hotel or Sama-Sama Express KLIA?
No. The reservation is non-transferable to other hotel as the room type and room rates are different.
I have a transit to domestic flight, am I able to check in here?
No,you are not able to stay with us due to our transit hotel only accessible by the KLIA2 International Departure passengers.
I have to collect baggage at KLIA2, am I able to check in here?
No, you are not able to stay with us due to all the check in counter in KLIA2 will only be open 3 hours before flight depart. Hence, the luggage are not be able to check in any earlier than 3 hours.