FAQS

There are two different Airports; the KL International Airport Terminal 1 which is also known as the Main Terminal for full service airlines and KLIA Terminal 2, the low-cost-carrier terminal. KLIA Terminal 2 is located less than 2 kilometres away from KLIA Terminal 1 and is connected to KLIA Terminal 1 via the Express Rail Link.

No, they are not the same Hotel, and they are in different locations and have different features.

1. Sama-Sama Hotel is located adjacent to the KL International Airport Main Terminal Building. It is connected by a covered sky bridge, and a 24-hour buggy service is provided by the Hotel to and from the Airport. The landside 5-star Hotel features 3 dining options, a landscape outdoor swimming pool, 24-hour fitness centre, sauna, Jacuzzi, massage facilities and a tennis court.

2. The airside hotel is mainly for transit passengers, so they do not need to clear immigration to go through customs for luggage check. Please ensure that all your checked-in luggage has been checked through to your final destination.

3. Sama-Sama Express KLIA Terminal 2 is located at KLIA Terminal 2, a separate terminal dedicated to low-cost carriers. It is approximately 2km away from the Main Terminal, KL International Airport Terminal 1. Sama-Sama Express KLIA Terminal 2 is located at Level 3 inside the International Departure Hall of KLIA Terminal 2. It is mainly for transit passengers departing via international flights at KLIA Terminal 2 only.

We are located at Satellite “A” Building, Mezzanine Level, Gate C5. It is also adjacent with gate C1 and C3.

Should your flight arrive at Gate G & H you are required to take an aero train from the main terminal building to satellite building area and proceed to Gate C5. Should your flight touch down at gate C, you may proceed directly to Gate C5 (Mezzanine Level).

Book your stay with us via our website at www.samasamaexpress.com, email at reservations@samasamahotels.com or call our reservation at +603-87756620 .

Reservation can be contacted from 0900hrs to 1900hrs 7 days a week

For non-transit passenger, the boarding pass is a mandatory requirement since the Hotel is located inside the Satellite Building. As for passenger transiting internationally or domestically, the boarding pass is not necessary as you are already in the international departure and arrival area.

Yes, but it depends on your boarding pass. The check-in counter is only opened at least 8 hours prior to your flight departure (for Malaysia Airlines) and 4 hours prior for other airlines.

Yes, but it is subject to room availability.

We charge based on hours and the minimum stay is 6 hours with no maximum stay hours.

No. The reservation is non-transferable to other hotel as the room type and room rates are different.

You may check with your Airlines Customer Service and ensure that all your checked in luggage have been checked through to your final destination.

Yes, you able to stay with us as as long as you are arriving from international flight from KLIA Terminal 1 but please do not collect your luggage as the luggage carousel is located after the Immigration.

Please note that you should not claim your checked baggage upon arrival at KLIA Terminal 1. Your luggage will be transferred to the Lost & Found Department, where it can be collected after you have checked out from Sama-Sama Express.

Kindly be advised that the hotel is not responsible for any loss of or damage to your luggage during this process.

Once you have collected your baggage, you may proceed to Level 1 of the Main Terminal Building to board the Express Rail Link (ERL) to KLIA Terminal 2. The journey takes approximately 2 minutes, with a fare of MYR2.00 per person, per trip.

For the latest ERL operating hours and schedule, please visit:

https://www.kliaekspres.com/

All inbound and outbound international flights operating from KL International Airport (KLIA) Terminal 1 include, but are not limited to, the following airlines: Malaysia Airlines, Qatar Airways, Emirates, Lufthansa, Royal Jordanian, Garuda Indonesia, China Eastern Airlines, China Airlines, Korean Air, Japan Airlines (JAL), China Southern Airlines, Xiamen Airlines, Singapore Airlines, Flynas, Saudia (Saudi Arabian Airlines), KLM Royal Dutch Airlines, Air France, Kuwait Airways, Etihad Airways

This depends on the gate you will be departing from. The longest duration to the last gate will take approximately 10-15 minutes by foot. Should your departure gate be located at the Main Terminal, it may take approximately 20-30 minutes as you will be required to take a shuttle train.

You may proceed to ERL “Express Railway Link” at Main Terminal Building Level 1 for further inquiry. It may take you about 29 minutes by taking the Express Train to KL Sentral, Kuala Lumpur. You will be required to clear Immigration and subject transit visa requirement if applicable.

Yes, you are able to do so with the permission of the Malaysian Immigration Department. Please refer to the Visa Requirement(s) as per the link below:

http://www.imi.gov.my/index.php/en/main-services/visa/visa-requirement-by-country

Please be informed that you are also required to have the boarding pass for your upcoming flight in advanced as you will not be allowed to return back to the hotel without it. This requirement is set by the Customs and Immigration.